Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users' both utilitarian and socio-psychological needs.
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Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users' both utilitarian and socio-psychological needs.
Read Less
Add this copy of Smart Service Systems, Operations Management, and to cart. $15.78, very good condition, Sold by Zebras Books rated 5.0 out of 5 stars, ships from Somerset, NJ, UNITED STATES, published 2019 by Springer Nature Switzerland AG.
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New. Print on demand Trade paperback (US). Glued binding. 403 p. Contains: Unspecified, Illustrations, black & white, Illustrations, color, Tables, color. Springer Proceedings in Business and Economics.
All Editions of Smart Service Systems, Operations Management, and Analytics: Proceedings of the 2019 INFORMS International Conference on Service Science
